Vanessa always travels for work, she has very particular needs when she travels and a good hotel manager will recognize how good of a customer she is and take care of whatever she might need! When she calls the front desk about not having any ice in her room the manager personally makes sure she gets it! Mr. Piper gets more then he bargins for when she tells him about the other services that only his BBC can handle to make her stay really feel like a 5 star experience!